Transfer Service Terms & Conditions
By booking a transfer service through our website, you agree to the following terms and conditions. Please read them carefully before confirming your reservation.
1. Booking Confirmation & Agency Contact
Confirmation Required: Submitting a booking request through the website does not constitute a guaranteed reservation.
Agency Contact: Our agency will contact you directly via phone, WhatsApp, or email within 24 hours of your submission to confirm availability, vehicle details, final pricing, and pickup specifics. Your booking is only finalized once you receive this official confirmation from our team.
2. Pricing, Payment & Additional Charges
Inclusions: Rates include the vehicle, driver, fuel, and tol as specified during booking confirmation.
Exclusions: Parking fees, entrance fees, and driver tips are not included unless explicitly stated in your confirmation.
Surcharges: Additional charges may apply for late-night/early-morning pickups, extra luggage exceeding standard limits, or unscheduled route deviations.
3. Pickup, Waiting Time & Delays
Passenger Punctuality: Passengers must be ready at the designated pickup location at the scheduled time.
Complimentary Waiting Time: Standard waiting time is 15 minutes for hotel/residential pickups and 60 minutes for airport arrivals (calculated from actual flight landing time).
Extended Delays: Waiting beyond the complimentary period is subject to driver availability and will incur an additional hourly waiting fee. If the passenger cannot be reached after the complimentary waiting period, the booking may be marked as a no-show without refund.
4. Cancellations & Amendments
Free Cancellation: Cancellations made 48 hours or more prior to the scheduled pickup time are eligible for a full refund or free rescheduling.
Late Cancellations & No-Shows: Cancellations made less than 48 hours before pickup, or failure to arrive at the designated pickup point, are non-refundable.
Amendments: Requesting changes to pickup time, date, or route must be made at least 24 hours in advance and are subject to vehicle availability.
5. Luggage & Passenger Capacity
Capacity Limits: Each vehicle type has a strict maximum limit for passenger count and luggage pieces for safety reasons.
Excess Luggage: We reserve the right to refuse service without a refund if the number of passengers or amount of luggage exceeds the capacity of the vehicle booked.
6. Passenger Conduct & Restrictions
Prohibited Items: Smoking, vaping, consumption of illegal substances, and hazardous materials are strictly prohibited inside all vehicles.
Vehicle Damage: Passengers are liable for any physical damage or excessive cleaning fees caused by misconduct, spills, or bodily fluids during the transfer.
7. Liability & Force Majeure
Unforeseen Events: We are not liable for delays, missed connections, or service failures caused by extreme weather, natural disasters, traffic accidents, road closures, or other events beyond our reasonable control.
Personal Belongings: Passengers are responsible for their personal belongings. We are not liable for lost, stolen, or damaged items left inside the vehicle.