Private Tour Terms & Conditions
By booking a private tour through our website, you agree to the following terms and conditions. Please read them carefully before confirming your reservation.
1. Booking & Confirmation
Representative Contact: Submitting a booking request does not constitute an instant confirmation. A representative from our agency will contact you directly via WhatsApp, phone, or email within 24 hours to review your itinerary, confirm driver/guide availability, and finalize your booking details.
Exclusive Service: Private tours are strictly reserved for your group. No other guests will join your vehicle or guide.
2. Pricing, Payment & Inclusions
Included Items: Tour prices include private transport, driver/guide services, and fuel unless stated otherwise in your booking summary.
Excluded Items: Entrance fees to attractions, meals, personal expenses, and driver gratuities are not included unless explicitly specified.
Payment: Full payment or a required deposit must be made once our representative confirms your reservation.
3. Customization & Itinerary Flexibility
Custom Changes: Itinerary adjustments can be requested prior to the tour date or on the day itself, subject to time constraints, distance, and driver agreement.
Additional Costs: Any detour or extended duration outside the agreed itinerary may incur extra charges.
4. Cancellations & Amendments
Free Cancellation: Cancellations made 48 hours or more before the scheduled pickup time receive a full refund.
Late Cancellations: Cancellations made within 24–48 hours receive a 50% refund. Cancellations made less than 24 hours prior or no-shows are non-refundable.
5. Vehicle & Luggage Capacity
Passenger Limits: The number of guests must not exceed the agreed vehicle capacity.
Luggage Restrictions: Please notify us during confirmation if you have large luggage so we can dispatch a suitably sized vehicle.
Shared Tour Terms & Conditions
By booking a seat on a shared/group tour through our website, you agree to the following terms and conditions. Please read them carefully before confirming your reservation.
1. Booking & Representative Contact
Representative Contact: After you submit your booking request, a representative will contact you via WhatsApp, phone, or email to confirm pickup window times, joining location, and group availability. Your seat is officially reserved only after this confirmation.
Minimum Group Size: Shared tours operate based on minimum guest count requirements. If the minimum number of participants is not met, our team will contact you to offer an alternative date, a private tour upgrade, or a full refund.
2. Departure Time & Punctuality
Strict Schedules: Because this is a shared experience with other travel groups, all departure and pickup times are strict.
Waiting Limit: Drivers/guides will wait a maximum of 10 minutes at your designated pickup point. Guests who miss their pickup due to tardiness will be marked as a no-show without a refund.
3. Fixed Itineraries & Group Etiquette
Fixed Route: Routes and attraction stop durations are predetermined to ensure all guests complete the itinerary on schedule. Individual modifications are not permitted.
Passenger Conduct: Respect for fellow passengers and the guide is required. Disruptive behavior or failure to follow guide instructions may result in removal from the tour without a refund.
4. Cancellations & Amendments
Free Cancellation: Cancellations made 24 hours or more prior to departure are eligible for a full refund.
Late Cancellations & No-Shows: Cancellations made less than 24 hours before pickup or no-shows on the day of the tour are strictly non-refundable.
5. Personal Belongings & Liability
Valuables: Guests are responsible for keeping track of personal items. We are not liable for lost, damaged, or stolen belongings during the tour.
Unforeseen Events: Routes or stops may be adjusted without prior notice due to weather, traffic jams, or attraction closures beyond our control.